Refund and Returns Policy – Shri Ram Herbals
At Shri Ram Herbals, we strive to ensure that our customers receive high-quality Ayurvedic and herbal products. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions under which you may return a product or request a refund.

  1. Eligibility for Returns
    Products are eligible for return under the following conditions:

The product was damaged, defective, or incorrect at the time of delivery.

The item is unopened, unused, and in its original packaging.

The return request is initiated within 7 days of delivery.

Note: Items opened or used will not be accepted for return unless they are defective.

  1. Non-Returnable Items
    We do not accept returns for:

Products that have been used or tampered with.

Health supplements or consumables opened from their sealed packaging.

Customized or special-order products (unless damaged or defective).

  1. How to Initiate a Return
    To request a return:

Contact our customer support at support@shriramherbals.com or call us at [Insert Phone Number] within 7 days of receiving your order.

Provide your order number, a brief description of the issue, and photos (if applicable).

Our support team will review the request and provide return instructions.

  1. Refunds
    Once your returned item is received and inspected:

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping charges are non-refundable, unless the return is due to our error.

In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

  1. Cancellations
    Orders can be cancelled before dispatch by contacting our support team.

Once shipped, the order cannot be cancelled but may be eligible for return under the above conditions.

  1. Exchanges
    We offer free replacement for eligible defective or incorrect products. If the item is out of stock, you may choose a refund or another product of equal value.
  2. Shipping Costs for Returns
    If the return is due to our error (wrong/damaged product), we will cover the return shipping.

If the return is for any other reason, customers are responsible for shipping costs.

  1. Contact Us
    For any refund or return-related queries, contact us:

📧 Email: support@shriramherbals.com
📞 Phone: [Insert Contact Number]
🌐 Website: [Insert Website URL]